Last Updated: June 15, 2026

This Terms of Service agreement ("Agreement") constitutes a legally binding contract between LockingLead.ai ("LockingLead," "we," "us," or "our") and the business entity or individual subscribing to our services ("Client," "you," or "your"). By remitting payment, authorizing deployment, or accessing the LockingLead.ai platform, you expressly acknowledge that you have read, understood, and agreed to be bound by the terms contained herein.

If you do not agree to these terms, do not access or use the services.

1. SERVICE DESCRIPTION & THIRD-PARTY DEPENDENCIES

LockingLead.ai provides proprietary AI-driven automation, lead routing, and communication architecture designed primarily for high-ticket service businesses.

1.1. Third-Party Infrastructure Integration

The LockingLead architecture fundamentally relies on integrated third-party platforms and Application Programming Interfaces (APIs), expressly including but not limited to GoHighLevel (GHL), Make.com, and Google Gemini (Pro/Flash).

1.2. Disclaimer of Third-Party Interruptions

LockingLead explicitly disclaims any and all liability for service degradation, data loss, lead routing failures, or commercial losses resulting from third-party service interruptions, API deprecations, algorithm changes, or network outages. We do not guarantee continuous, uninterrupted access to these underlying infrastructures.

2. ARTIFICIAL INTELLIGENCE & HALLUCINATION DISCLAIMER

LockingLead deploys sophisticated generative Artificial Intelligence to engage with your leads and clients on a 24/7 basis. By utilizing our services, you accept the inherent risks associated with autonomous AI communication.

2.1. Acknowledgment of AI Fallibility (Hallucination Clause)

Client acknowledges that generative AI models are subject to unpredictable outputs, algorithmic artifacts, and factual inaccuracies commonly referred to as "hallucinations."

2.2. Client Responsibility for Oversight

Client assumes sole, absolute responsibility for monitoring, reviewing, and correcting all AI-generated outputs, communications, and workflows deployed under their account.

2.3. Limitation of Liability for AI Communications

LockingLead shall bear zero liability for any direct, indirect, incidental, or consequential commercial losses arising from the AI's communication with third parties. This comprehensive indemnification expressly includes, but is not limited to, losses resulting from:

• Incorrect Pricing Quotes: Any financial discrepancies caused by the AI misquoting service costs or misinterpreting rate structures.

• Unauthorized Service Guarantees: Promises of availability, scheduling, or warranties that the AI makes without explicit Client authorization.

• Professional Advice Disclaimer: Inappropriate, inaccurate, or legally actionable medical, legal, financial, or specialized professional advice rendered by the AI to end-users (particularly relevant for medical spas, clinics, and professional consulting firms).

3. COMMUNICATION COMPLIANCE & ACCEPTABLE USE

For clients utilizing the Flagship Protocol or any service encompassing SMS, email, and social media automation, stringent regulatory compliance is mandatory.

3.1. Opt-In and Consent Warranty

Client represents and warrants that all leads, contacts, and phone numbers imported into or processed by LockingLead have provided explicit, legally valid "opt-in" consent for automated marketing communications.

3.2. Regulatory Compliance & EIN Requirement

Client maintains sole responsibility for strict compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all applicable federal and state telemarketing regulations. Furthermore, to activate SMS automation capabilities, Client must furnish a valid Employer Identification Number (EIN) to ensure mandatory A2P 10DLC registration. Failure to provide a valid EIN absolves LockingLead of any obligation to deploy SMS features.

3.3. Zero-Tolerance Spam Policy & Reputation Protection

LockingLead enforces a zero-tolerance policy regarding unsolicited communications (spam). Should Client's actions violate communication laws, result in carrier blocks, or compromise LockingLead’s sender reputation or infrastructure, LockingLead reserves the absolute right to:

1. Immediately suspend or terminate the Client's account without prior notice.

2. Retain all fees paid to date.

3. Pursue aggressive legal action and seek indemnification for damages to our infrastructure and business reputation.

4. FEES, BILLING, AND REFUND POLICY

Our pricing structure covers immense proprietary engineering, system architecture, and API consumption. Therefore, our financial terms are strict and non-negotiable.

4.1. Zero-Refund Policy on Setup Fees

The initial deployment fees—$1,197 for the Essential Protocol and $2,997 for the Flagship Protocol—are strictly non-refundable. These fees compensate LockingLead for up-front labor, including system architecture buildouts, bespoke AI prompt engineering, and complex third-party integrations. Once payment is authorized and the deployment process initiates, this fee will not be refunded under any circumstances, including early termination or Client's failure to provide necessary onboarding assets.

4.2. Subscription Billing

Monthly subscription fees ($297/month for the Essential Protocol and $897/month for the Flagship Protocol) are billed automatically in advance on a standard 30-day billing cycle.

4.3. Cancellation and Proration

Client may cancel their subscription by providing a minimum of thirty (30) days advance written notice. LockingLead does not provide prorated refunds for partial months of service. Upon cancellation, access will continue through the end of the currently paid billing cycle.

5. FAIR USE POLICY (COMPUTE AND API PROTECTION)

While LockingLead is engineered for high-volume enterprise routing, our service is governed by a Fair Use Policy to protect system integrity and API compute allocations.

5.1. Acceptable API Limits

Subscription tiers, including the high-concurrency Flagship Protocol, are designed for normal commercial operations within the high-ticket service sector. If a Client's usage patterns exhibit malicious bot traffic, intentional API abuse, or sustained volume requests that disproportionately exceed expected commercial thresholds (thereby jeopardizing system compute parameters), LockingLead reserves the right to throttle bandwidth, temporarily suspend automation, or force an upgrade to a custom enterprise tier.

6. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LOCKINGLEAD, ITS DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES.

UNDER NO CIRCUMSTANCES WILL LOCKINGLEAD BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS TO YOUR ACCOUNT. IN ALL CASES, LOCKINGLEAD’S AGGREGATE LIABILITY CONCERNING ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID BY THE CLIENT TO LOCKINGLEAD IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

7. INDEMNIFICATION

Client agrees to defend, indemnify, and hold harmless LockingLead.ai, its officers, directors, and employees, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

• Your violation of any term of this Agreement.

• Your violation of any third-party right, including without limitation any copyright, property, or privacy right.

• Any claim that your use of the LockingLead system, including but not limited to AI-generated communications or unconsented text messaging, caused damage to a third party (including TCPA class action claims).

• Any professional, medical, or legal decisions made by end-users based on AI interactions.

8. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement shall be governed by the internal substantive laws of the State of Delaware, without respect to its conflict of laws principles. Any claim or dispute between you and LockingLead that arises in whole or in part from the Terms of Service shall be decided exclusively by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.